Manage your company efficiently at any size using software which streamlines and formalises tasks, administration and information
Created for enterprises to efficiently manage membership details including contact details and financial
Create and follow the processes needed in your company, tthe Workflow software accurately helps to show the flow and efficiency of processes.
Helpdesk Management Software
Intoweb's Helpdesk Software is a prioritizing and troubleshooting tool, handling queries and tickets sent in by clients or employees. The Helpdesk is the central point of contact for support and request issues. The module is a key asset in companies wanting excellent client care.
Request are prioritsed, categorised and streamlined.
The Helpdesk System can be integrated with Intoweb's CRM and Contacts software module and with the e-mail server. For clients using the SMS module, the system integrated with this as well. SMS packages are the responsibilty of the client
Intoweb Helpdesk Software system
The system uses the Intoweb framework, which includes anti-spamming, anti-illegal file uploading and anti-sql injection, and various other security techniques.The authorised company supplier officers need to log onto the system using a secure username and password in order to process information.
The reports facility enables you to generate customised reports. Some reports that can be generated are Callouts, Categories, Assets, Ratings, Escalations, User Reports and Operator Reports.